FAQ | Golvem
FAQ Golvem. Below, you’ll find answers to some of the most commonly asked questions about our products, services, and policies. Please contact us anytime if you don’t see the information you want. We’re always happy to assist!
Do you ship products?
Yes, we ship products to your shipping address.
When will you ship after I place orders?
Usually, we ship the orders within 1 to 5 business days after the payment transaction is complete.
I buy jewelry for my friend. Can you make the proper size if the size doesn’t fit her?
We can make jewelry in your desired size. You need to provide the size before placing the order. So, we can do that for you.
Do you have a store? I want to buy your jewelry.
We welcome you to shop from us. We sell in Lower Manhattan, New York. Please get in touch with us before you visit us.
Do you have 14k gold and silver jewelry?
We have 14k gold, sterling silver, and other jewelry materials for our customers.
What payment terms do you accept?
We take ApplePay, Google Pay, American Express, all Credit and Debit cards, and other payments. You can choose when you are checked out.
How do I clean and prevent my 14k gold and silver jewelry from tarnishing?
You can use silver jewelry cleaner or polished cloth to clean and make your jewelry shiny. Put your jewelry into a plastic bag and pull out the air from the bag. Then, storing it in a box or container can prevent the light from tarnishing.
What is the shipping cost?
We offer free shipping to our customers via USPS, UPS, or FedEx Express.
Can you help me to find out my ring sizes?
Please bring your rings to us. So we can help you find your sizes and the sizes of your fingers.
How do I change my shipping address?
You can log into your account and update your new address.
How do I track the status of my order?
We will provide a tracking number after shipping your order. So you can check it from the shipping company.
How do I receive customer support?
Contact us if you have questions. Please submit your questions on our website Contact us form. So, we will get back to you as soon as possible.
Will my products come in one package?
Most of the products will be packed in one package. We will inform you if they pack and ship separately after you place the order.
Do you repair jewelry?
Yes, we offer jewelry repair services. Please contact us for details on how we can help restore your pieces.