Return & Refund Policy | Golvem

Return & Refund Policy Golvem. We understand that sometimes things don't work out, and you might need to return a purchase.

Please don't worry; we've crafted our Return and Refund Policy to your satisfaction, making it as straightforward and hassle-free as possible. 

Our goal is to ensure your shopping experience with us is always positive. Here's everything you need to know about returning an item and getting a refund.

Starting the Process
Firstly, when you decide to return an item, please get in touch with us through our website's Contact Us form. We're here to help guide you through the process and make it as smooth as possible.

Once we receive your returned item, our team will carefully inspect it to ensure it meets our return criteria, which include

1. Condition of the Item: The returned jewelry must be in original, unworn, and undamaged condition, including all tags, packaging, and certification (if it has).
2. Time Frame: Returns must be within 30 days of the purchase date.
3. Proof of Purchase: Please provide a valid receipt or proof of purchase.
4. Non-Returnable Items: Some items we cannot accept return, such as custom-made jewelry or earrings, for hygiene reasons.
5. Original Packaging: When you return, the item must be in original packaging, including any jewelry boxes or pouches.

These criteria are essential for proceeding with the refund.

Notification of Inspection Outcome
After reviewing your item, we will quickly email you to let you know the status of your return. We understand the anticipation of waiting for a refund and aim to keep you informed every step of the way.

If your return is approved, you're one step closer to receiving your refund. On the other hand, if your return is rejected, we will provide clear reasons, such as

1. Items not in original condition may be rejected if the jewelry shows signs of wear, damage, or alterations (e.g., resizing or engraving).
2. Missing packaging or documentation – Returns typically include original packaging, tags, certificates, or receipts.
3. Late returns – We may be denied the return if the item exceeds 30 days of the purchase date.
4. Non-refundable items – Customized, engraved, or special-order jewelry pieces are often not eligible for returns.
Hygiene reasons – We don’t accept returns on earrings due to hygiene concerns.

Refund Processing
After you approve your refund, we will process it without delay because we value your time and trust. We aim to make this process seamless, automatically applying a credit to your credit card or original payment method within a few days.

We appreciate your patience during this period, as payment processors have varying processing times.

Late or Missing Refunds
If your refund takes longer than expected, we recommend rechecking your bank account or contacting your credit card company. It may take some time before you get your refund.

If you have not received your refund after the estimated processing time of 3 to 15 days, please follow these steps:

1. Check Your Bank or Credit Card Account: It’s common for refunds to take several days to officially post to your account, depending on your bank’s processing times.
2. Contact Your Credit Card Company or Bank: If your refund isn’t showing, please reach out to your bank or credit card company to ensure there aren’t any delays on their end. Refunds can sometimes take additional time to post, especially around weekends or holidays.
3. Reach Out to Our Customer Support Team: If you’ve completed the above steps and still haven’t received your refund, please write on our Contact Us form or at (800) 811-6828. We’ll be happy to look into the issue and help resolve it as quickly as possible.

Additional Support: In the rare event that the refund process is delayed on our end due to a technical issue, we will expedite the process and keep you updated at each step.

We value your time and business and are committed to ensuring your refund is processed as quickly as possible.

Sale Items Policy
We believe in the value of our products, whether at regular price or on sale. However, please remember that only regular-priced items are eligible for refunds.

Unfortunately, sale items cannot be refunded, but we encourage you to contact us if you have any concerns with your purchase.

Exchanges Policy
We take pride in the quality of our products and are dedicated to ensuring your satisfaction. If your item arrives defective or damaged, we are here to make it right.

We gladly offer exchanges for defective or damaged items when we receive them. To arrange an exchange for the same item, please get in touch with our customer service team, and we’ll assist you with the process.

Shipping for Returns
If you need to return a product, please don't hesitate to contact us; we will guide you through the return process. So that you know, you are responsible for covering the shipping costs for returning the item.

Shipping costs are non-refundable. If your purchase qualifies for free shipping, the return shipping cost will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary. To ensure your item arrives safely and gets back to us, we recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

Need Further Assistance?
We're here to help. If you have any questions or need assistance with a return, refund, or anything else, please don't hesitate to contact us.

Our customer service team is dedicated to ensuring your positive and satisfying experience with us.

Thank you for choosing chanjewelry.com. We value your trust and business and look forward to serving you again.